VALTE Refund & Cancellation Policy

Effective Date: June 8th, 2026

1. INTRODUCTION

This Refund & Cancellation Policy (the "Policy") describes the circumstances in which transactions executed through the VALTE Services may be cancelled, ownership may be rescinded, refunds may be issued, and authentication or condition disputes may be raised. This Policy is effective as of June 8th, 2026 and is incorporated into and forms part of the VALTE Terms of Service (the "Terms"). In the event of any conflict between this Policy and the Terms, the Terms control unless this Policy expressly states otherwise. This Policy applies to use of the Services in the fifty United States and the District of Columbia. The Services are not available in U.S. territories, possessions, military installations (APO/FPO/DPO addresses), or any jurisdiction outside the fifty United States and the District of Columbia.

2. DEFINITIONS

Capitalized terms used in this Policy but not defined herein have the meanings given in Section 2 (Definitions) of the Terms. The following additional definitions apply to this Policy:

• "Vaulted Asset" means an Asset that has been accepted into VALTE's vault facility located in Northwest Arkansas and that remains in VALTE's custody.
• "Ownership Transfer" means the recorded transfer of beneficial ownership of a Vaulted Asset from one Account holder to another upon a completed Marketplace transaction.
• "Withdrawal" means the separate, owner-initiated workflow by which the holder of record of a Vaulted Asset requests physical delivery of the Asset out of VALTE's vault to a designated address.
• "Withdrawal Receipt" means the date on which the recipient of a Withdrawal takes physical possession of the Asset following carrier delivery.
• "Dispute Window" means the seven (7) calendar-day period commencing on Withdrawal Receipt during which a buyer may submit an authentication or condition dispute under Section 7.

3. THE VAULTED-OWNERSHIP MODEL

This Section 3 describes the operating model on which this Policy is built. The structure of refund, cancellation, and dispute remedies in the remainder of this Policy follows directly from the three distinct workflows summarized below.

3.1 Vaulted Custody

Assets accepted into the Services are held in VALTE's vault facility located in Northwest Arkansas from the time of intake until the holder of record initiates a Withdrawal. While a Vaulted Asset remains in VALTE's custody, no buyer or seller takes physical possession of the Asset. Listings rely on photographic imaging captured at intake and on the condition description provided by the original submitter.

3.2 Sales Are Instantaneous Ownership Transfers

A completed Marketplace sale is recorded as an instantaneous Ownership Transfer of a Vaulted Asset. No shipment occurs at the time of sale. The Asset does not change physical location upon sale; only the recorded holder of record changes. There is no "in-transit" period, no carrier handoff, and no buyer-side physical inspection associated with a sale.

3.3 Withdrawals Are a Separate Workflow

Withdrawals are a separate, owner-initiated workflow. Only the current holder of record of a Vaulted Asset may initiate a Withdrawal. The Withdrawal workflow has its own fees (including carrier and insurance charges), its own dispatch mechanics, its own delivery and inspection events, and its own dispute mechanics for in-transit loss or damage on receipt as set forth in Sections 11 through 13.

3.4 Implications for Refunds and Cancellations

Because Ownership Transfer occurs without a shipment event, traditional shipment-based concepts of cancellation (such as cancellation prior to dispatch, refusal of delivery, or return upon receipt) do not apply to sales. Physical inspection of an Asset by a buyer is not possible while the Asset is vaulted and first becomes possible at Withdrawal Receipt. Accordingly:

• Cancellations prior to Ownership Transfer are governed by Section 4 (pre-transaction cancellations).
• Completed Ownership Transfers are final except as expressly set forth in Sections 6, 7, and 10.
• Authentication and condition disputes are anchored to Withdrawal Receipt, not to the sale date, and follow the structure set forth in Section 7.
• Withdrawal cancellations and in-transit issues are governed separately by Sections 11 through 13.

4. PRE-TRANSACTION CANCELLATIONS

4.1 Seller Withdrawal of a Listing Prior to Sale

A seller may withdraw a Marketplace listing at any time prior to the formation of a binding sale (whether by Buy Now or by acceptance of an offer). Withdrawal of an unsold listing is permitted at no cost and restores the Vaulted Asset to the seller's non-listed vault inventory. No fee, penalty, or commission is assessed against a seller for withdrawing a listing prior to sale.

4.2 Buyer Withdrawal of an Offer Prior to Acceptance

A buyer may withdraw an outstanding offer at any time prior to the seller's acceptance of the offer. Withdrawal of an unaccepted offer is permitted at no cost. Once an offer has been accepted by the seller, the resulting transaction is governed by Section 5 (Ownership Transfer: Sales Are Final).

4.3 Effect on Authorization Hold

Upon withdrawal of a listing or withdrawal of an offer prior to acceptance, VALTE will instruct its payment processor to release any related authorization hold placed on the buyer's payment method. Authorization holds are typically released by the issuing financial institution within one (1) to seven (7) business days following the release instruction. Release timing is controlled by the card issuer, not by VALTE. See Section 9 for additional detail.

1. OWNERSHIP TRANSFER: SALES ARE FINAL

5.1 Instantaneous Recording

Ownership Transfer is recorded instantaneously upon (a) a buyer's completion of a Buy Now purchase, or (b) a seller's acceptance of an outstanding offer. Upon Ownership Transfer, the buyer becomes the holder of record of the Vaulted Asset, and the seller ceases to be the holder of record. No further action by either party is required for Ownership Transfer to take effect.

5.2 General Rule of Finality

Ownership Transfers are final and may not be cancelled, reversed, rescinded, or unwound except as expressly provided in Section 6 (Limited Rescission of Ownership Transfer), Section 7 (Authentication and Condition Disputes), or Section 10 (Chargebacks and Payment Disputes). A buyer's remorse, change of mind, or inability to take physical inspection of a Vaulted Asset prior to purchase does not constitute a basis for cancellation, rescission, or refund.

6. LIMITED RESCISSION OF OWNERSHIP TRANSFER

6.1 VALTE-Initiated Rescission

VALTE may, in its commercially reasonable discretion, rescind an Ownership Transfer on any of the following limited grounds:

• Fraud detection (including suspected account compromise or stolen-instrument use);
• OFAC, sanctions, or other compliance-screening match implicating buyer or seller;
• Confirmed counterfeit identified at intake or in post-intake review;
• Listing error materially affecting the transaction, including pricing errors, asset misidentification, duplicate listings, or mis-attribution to the wrong holder of record;
• Payment failure, charge reversal, or insufficient-funds outcome occurring after offer acceptance or Buy Now purchase but before settlement.

Where VALTE rescinds an Ownership Transfer under this Section 6.1, the buyer's payment will be refunded in accordance with Section 8, and the Vaulted Asset will be returned to the seller's vault inventory or otherwise dispositioned as VALTE determines is appropriate under the circumstances.

6.2 Mutual Rescission

Where both the buyer and the seller agree in writing (including by email to support@valte.io) to unwind an Ownership Transfer, VALTE may, in its discretion, facilitate the mutual rescission. VALTE is not obligated to facilitate mutual rescissions and may decline to do so. Where VALTE facilitates a mutual rescission, VALTE may, at its discretion, retain processing fees and commissions associated with the original transaction, or condition the rescission on the parties' agreement to bear such costs.

6.3 Successful Chargeback

Where a chargeback initiated by a buyer's card issuer is awarded to the buyer, the Ownership Transfer is reversed and the Vaulted Asset is dispositioned as set forth in Section 10.

6.4 Upheld Authentication or Condition Dispute

Where a buyer's authentication or condition dispute is upheld by VALTE in accordance with Section 7, the Ownership Transfer is reversed and the buyer is refunded as set forth in Section 7.9 and Section 8.

7. AUTHENTICATION AND CONDITION DISPUTES

7.1 Listing Description Basis

Listings of raw (ungraded) cards rely on condition information provided by the original owner at the time of submission, supplemented by VALTE's best-effort photographic imaging of the Asset taken at intake. VALTE uses reasonable care to depict condition accurately and to highlight visible flaws, edge wear, surface damage, centering deviations, and other characteristics apparent during routine handling. Imaging is not a substitute for in-person inspection. Buyers are responsible for reviewing the listing photographs and owner-provided condition description prior to placing an offer or purchasing the Asset.

7.2 No Dispute While Vaulted

Because buyers do not take physical possession of an Asset while it remains in the vault, condition-based disputes are not available during the period the Asset remains vaulted. A buyer who never withdraws an Asset has no condition-based dispute right under this Policy. The buyer's remedy in such case is limited to resale of the Asset through the Services or, where applicable, a chargeback through the buyer's card issuer as described in Section 10.

7.3 Dispute Window Opens Upon Withdrawal Receipt

The Dispute Window for a Vaulted Asset opens on the date the buyer receives physical possession of the Asset following a Withdrawal request and closes seven (7) calendar days thereafter. Disputes submitted outside the Dispute Window will not be considered under this Policy.

7.4 Raw Card Disputes — Scope

Within the Dispute Window, a buyer of a raw (ungraded) card may dispute the transaction on the ground that the Asset's condition or authenticity is materially different from the listing description and VALTE imaging in a manner that a reasonable buyer would not have anticipated based on the listing.

7.5 Graded Card Disputes — Scope

Within the Dispute Window, a buyer of a graded card (a card sold in a sealed protective case issued by a recognized third-party grading company, including PSA, BGS, CGC, SGC, or TAG) may dispute the transaction only on the ground that the slab is confirmed counterfeit or has been tampered with. The grade itself is not subject to dispute under this Policy; the third-party grading company's assessment governs.

7.6 Filing a Dispute

A dispute must be filed by emailing support@valte.io within the Dispute Window. The filing must include:

• (a) the order or asset identifier;
• (b) clear photographs of the Asset as received, including the packaging;
• (c) a written description of the alleged misrepresentation or counterfeiting; and
• (d) any supporting evidence the buyer wishes VALTE to consider.

7.7 Buyer Covenants Pending Resolution

Pending VALTE's resolution of the dispute, the buyer agrees:

• (a) to retain the Asset and the original packaging in the condition received;
• (b) not to submit the Asset for grading, repair, alteration, restoration, or further handling;
• (c) to make the Asset available for return to VALTE if requested; and
• (d) to cooperate with VALTE's investigation, including by providing additional photographs, documentation, or information on reasonable request.

7.8 VALTE Mediation

VALTE will review the submitted evidence and may request additional information from the buyer, the original owner/submitter, or third-party authenticators. VALTE will issue a written determination generally within fourteen (14) calendar days of receipt of a complete dispute submission. VALTE may extend the review period where reasonably necessary to obtain third-party input, and will notify the buyer of any such extension.

7.9 Remedies If Dispute Upheld

If VALTE determines the dispute is meritorious: (a) the Ownership Transfer will be reversed; (b) the buyer's purchase price will be refunded in accordance with Section 8; (c) the buyer will return the Asset to VALTE at VALTE's expense, using carrier and packaging instructions provided by VALTE; and (d) VALTE will pursue recovery from the original submitter and may take action under the Acceptable Use Policy, including warning, suspension, or termination of the submitter's account where appropriate.

7.10 Remedies If Dispute Denied

If VALTE determines the dispute is not meritorious, the buyer retains ownership of the Asset, no refund is issued, and the buyer's remaining remedies are limited to resale of the Asset through the Services or, where applicable, a chargeback through the buyer's card issuer as described in Section 10.

8. REFUND METHOD AND TIMING

8.1 Original Payment Method

Refunds are issued to the original payment method used for the underlying transaction. VALTE does not issue refunds to alternative payment methods, store credit, or third-party accounts other than the instrument originally charged.

8.2 Processor Instruction Timing

Where a refund is approved under this Policy, VALTE will instruct its payment processor to issue the refund within one (1) business day of the approval decision.

8.3 Posting to Buyer Account

The time required for a refund to post to the buyer's account is determined by the buyer's issuing financial institution. Posting typically occurs within three (3) to ten (10) business days following the refund instruction. VALTE does not control issuer posting timelines.

9. AUTHORIZATION HOLD RELEASE

9.1 Events Triggering Release

VALTE will instruct its payment processor to release an authorization hold placed on a buyer's payment method upon any of the following events:

• Seller rejection of the offer;
• Buyer withdrawal of the offer prior to acceptance;
• Expiration of the offer by its terms;
• Cancellation of the listing or offer by VALTE for any reason permitted under the Terms.

9.2 Release Window

Following VALTE's release instruction, most card issuers release the authorization hold within one (1) to seven (7) business days. The actual timing of release is controlled by the issuing financial institution and not by VALTE. Authorization holds may continue to appear as pending transactions on a buyer's statement until the issuer completes the release on its side.

10. CHARGEBACKS AND PAYMENT DISPUTES

10.1 Statutory Rights Preserved

A buyer's statutory right to dispute a credit-card charge through the buyer's card issuer under the Fair Credit Billing Act (15 U.S.C. §§ 1666–1666j) and Regulation Z (12 C.F.R. Part 1026) is unaffected by this Policy. Nothing in this Policy limits, waives, or modifies the buyer's rights as a cardholder under applicable federal or state law.

10.2 Contact VALTE First

VALTE encourages buyers to contact support@valte.io before initiating a chargeback. Many concerns can be resolved promptly through direct communication, and the dispute, refund, and rescission mechanics set forth in this Policy may resolve the underlying issue without invoking the chargeback process.

10.3 VALTE Cooperation with Issuer Investigation

Where a chargeback is initiated, VALTE will cooperate with the buyer's card issuer in the chargeback investigation. VALTE may submit transaction records, listing photographs, communications, intake documentation, and any other evidence supporting the integrity of the transaction.

10.4 Effect of an Awarded Chargeback

If the chargeback is awarded to the buyer, VALTE will reverse the Ownership Transfer with respect to the seller. VALTE will assume the Vaulted Asset from the seller at the chargeback amount and will become the holder of record. Following the reversal:

• If the Vaulted Asset is subsequently confirmed authentic, VALTE may, in its commercially reasonable discretion, retain the Asset or re-list it through the Services.
• If the Vaulted Asset is subsequently confirmed counterfeit, VALTE will absorb the loss and may permanently suspend or terminate the original submitter's Account under the Acceptable Use Policy and pursue any other remedies available at law.

10.5 Good-Faith Chargebacks Will Not Trigger Automatic Suspension

The filing of a chargeback in good faith will not result in automatic suspension or termination of the buyer's Account. Repeated bad-faith chargebacks, chargebacks accompanied by misrepresentation, or chargebacks accompanied by other fraudulent conduct may result in account action under the Acceptable Use Policy.

1. WITHDRAWALS — CANCELLATION BEFORE DISPATCH

11.1 Cancellation Prior to Label Generation

An owner may cancel a Withdrawal request at any time prior to the carrier shipping label being generated. A cancellation under this Section 11.1 is permitted at no cost; the Vaulted Asset returns to the owner's vault inventory and any shipping or insurance charges quoted at the time of the Withdrawal request are released or refunded.

11.2 Cancellation After Label Generation, Before Carrier Pickup

Where a carrier shipping label has been generated but the Asset has not yet been picked up by the carrier, the owner may still cancel the Withdrawal request. Any carrier label costs incurred by VALTE will be retained and will not be refunded. The Vaulted Asset returns to the owner's vault inventory.

11.3 No Cancellation After Carrier Pickup

Once the Asset has been picked up by the carrier, the Withdrawal cannot be cancelled. The Withdrawal proceeds to completion and is governed by Section 12 (In-Transit Issues) and Section 13 (Damaged or Incorrect Assets Upon Receipt).

1. WITHDRAWALS — IN-TRANSIT ISSUES

12.1 Lost-in-Transit Notification

If a Withdrawal is not received by the recipient by the expected delivery date provided by the carrier, the recipient must notify VALTE at support@valte.io within fourteen (14) calendar days of the expected delivery date. Notifications submitted outside this window may not be eligible for in-transit recovery or reimbursement assistance under this Section 12.

12.2 Carrier and Insurance Coordination

Upon a timely lost-in-transit notification, VALTE will coordinate with the carrier and, where applicable, the shipping-insurance provider to pursue recovery of the Asset and any insurance claim proceeds available under the carrier's tariff or the insurer's policy terms.

12.3 Limit on Reimbursement

Reimbursement of the recipient is limited to the actual insurance proceeds recovered or, where no insurance applies, the lesser of (a) the Asset's declared value at the time of Withdrawal and (b) the carrier's liability limit applicable to the shipment. VALTE does not guarantee reimbursement beyond amounts actually recovered from the carrier or insurer.

12.4 Non-Refundable Withdrawal Costs

Carrier costs, shipping insurance premiums, and any handling fees previously paid in connection with the Withdrawal are non-refundable, except where such costs are recovered through a carrier or insurer claim and applied to the recipient's reimbursement under Section 12.3.

1. WITHDRAWALS — DAMAGED OR INCORRECT ASSETS UPON RECEIPT

13.1 Inspection Upon Receipt

The recipient of a Withdrawal must inspect the Asset and packaging upon receipt for evidence of in-transit damage and to confirm that the correct Asset has been delivered.

13.2 Notification Window

If the Asset is damaged in transit or is not the correct Asset, the recipient must notify VALTE at support@valte.io within forty-eight (48) hours of receipt. The recipient must (a) retain all packaging materials, including any inner protective sleeves, padding, or boxes, and (b) provide clear photographs of the Asset and packaging as received. Notifications submitted outside this window may not be eligible for remedy under this Section 13.

13.3 VALTE Discretionary Remedies

Upon a timely notification under Section 13.2, VALTE will investigate and may, in its commercially reasonable discretion:

• (a) coordinate a carrier insurance claim on behalf of the recipient;
• (b) re-vault the Asset and re-ship after appropriate remediation steps;
• (c) arrange replacement with a comparable Asset where available; or
• (d) issue a refund where no other remedy is reasonably available.

13.4 Relationship to Section 7

This Section 13 addresses physical condition of an Asset upon receipt of a Withdrawal — that is, damage arising during the carrier's handling of the Asset between vault dispatch and recipient delivery, and incorrect-Asset delivery events. This Section 13 is separate from the authentication and condition dispute process in Section 7, which addresses misrepresentation or counterfeiting attributable to the underlying listing rather than to the Withdrawal carriage event.

14. NON-REFUNDABLE FEES

14.1 Buyer Payment Processing Fee

The three percent (3%) Buyer payment processing fee described in the Fee Schedule is generally retained because VALTE's payment processor charges a pass-through cost to VALTE for each transaction. Where a full refund of a transaction is issued under this Policy, VALTE will refund the payment processing fee together with the transaction amount, unless retention is required by the payment processor or by applicable law.

14.2 Handling and Authentication Fee

The one-dollar ($1.00) handling and authentication fee charged at intake for a raw (ungraded) card, as described in the Fee Schedule, is non-refundable once the intake handling and authentication work has been performed. The handling and authentication fee does not apply to graded cards delivered in sealed cases issued by a recognized third-party grading company.

14.3 Withdrawal Shipping and Insurance

Withdrawal shipping costs, shipping insurance premiums, and related carrier charges are non-refundable once the carrier has been engaged, except as recovered through a carrier or insurer claim and applied under Section 12.3.

15. NO RIGHT OF RESCISSION BEYOND THIS POLICY

15.1 No Cooling-Off Period

Except as expressly provided in this Policy or as required by applicable law, the Services do not provide a statutory or contractual right of rescission, a "cooling-off" period, or a unilateral right of return for completed Ownership Transfers. A buyer who has completed a Buy Now purchase or whose offer has been accepted is bound by the transaction subject only to the remedies expressly described in this Policy.

15.2 Exclusive Remedies

The remedies described in this Policy are the exclusive cancellation, rescission, and refund remedies available through the Services for completed Ownership Transfers, except to the extent any additional remedy is required by applicable law (including a buyer's chargeback rights under the Fair Credit Billing Act as referenced in Section 10).

16. POLICY CHANGES

VALTE may modify this Policy from time to time. Material changes will be announced with at least thirty (30) days' advance notice provided by email to the address on file for each Account and by in-app notification. Non-material changes (including clarifications, formatting, and corrections that do not materially affect Users' rights) may be made without advance notice. The "Effective Date" at the top of this Policy indicates when the most recent version became effective. Continued use of the Services after the effective date of an updated Policy constitutes acceptance of the updated Policy.

17. CONTACT

Refund, dispute, and cancellation inquiries may be directed to: VALTE LLC Email: support@valte.io Address: A vault facility located in Northwest Arkansas. Service mailing address available upon request through support@valte.io.